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How fantasi5 Handles Your Personal Information

Your account data at fantasi5 is collected only for the purposes we spell out here — running your account, processing payments through PayPal, Venmo, or Play+, and keeping your wallet secure.

No data sellingPayPal & Venmo payment data protectedYour right to request accessState-law complianceAccount-level encryption
fantasi5 How fantasi5 Handles Your Personal Information
REACH OUR TEAM

How to Contact Us About Your Privacy

If you want to review the data we hold on your account, ask us to correct something, or request deletion under applicable state privacy law, reach out through any of the channels below. We route privacy requests to the same team that handles account security, so your message lands with someone who can actually pull the relevant records and act on them.

Team online

Live Chat

Start a chat from your account dashboard. Privacy requests made over live chat are logged with a reference number so you can follow up if needed.

Email Support

Send your privacy or data-access request to our support email address listed in your account settings. Include your registered email for faster routing.

Account Help Center

The Help Center inside your account includes a dedicated privacy-request form. Submitting there creates a tracked ticket tied directly to your account record.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We built our data practices around the reality of what an account-based casino platform actually processes — payment credentials, identity documents, and session activity. Each layer below reflects a specific operational commitment, not a generic checkbox.

Payment Data Security

PayPal, Venmo, and Play+ transactions are processed over encrypted connections. We store only the reference tokens required for transaction lookup — not full card or wallet credentials.

Cookie and Tracking Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser settings at any time.

Data Retention Schedule

Account records are retained for the period required by applicable state law. Once that period passes and your account is closed, we delete or anonymize your personal data on schedule.

Access and Correction Rights

You can request a copy of the data we hold, ask us to correct inaccurate records, or ask for deletion. We respond to verified requests within the timeframe your state's law requires.

Your Privacy Questions, Answered Directly

These are the questions we actually hear from account holders about how their data is handled. Each answer reflects our real operational practice — not a generic policy summary.

We collect your name, email, date of birth, mailing address, and payment details for PayPal, Venmo, or Play+. We also log device identifiers and session activity for account security.

No. We do not sell your data. We share it only with service providers — like payment processors and identity-verification partners — who are bound by strict data-processing agreements.

Submit a request through the privacy form in your account Help Center, or email our support team. Include your registered email address so we can verify your identity before releasing records.

Yes. You can request deletion of your personal data. We will process it subject to any retention obligations under applicable state law and then remove or anonymize the rest.

We keep records for the period required by state law in your eligible jurisdiction. After that window closes, your personal data is deleted or anonymized per our internal retention schedule.

We store only the transaction reference tokens needed for payment lookup — not your full PayPal, Venmo, or Play+ credentials. All payment data moves over encrypted connections.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.